Managing customer irritants: how to track down the blind spots of omnicanality
In this era of hyperchoice, the consumer is more demanding and unfaithful than ever. At the same time, an omnichannel journey is punctuated by potential irritants.
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Benjamin Hannache
Keley Consulting
Directeur Général Adjoint
Karin Jouanno
Keley Consulting
Lead UX Design Center