Description

In this era of hyperchoice, the consumer is more demanding and unfaithful than ever. At the same time, an omnichannel journey is punctuated by potential irritants. New approaches and combined technologies make it possible to address these irritants: emotion mapping, machine learning, low-code...

Managing customer irritants: how to track down the blind spots of omnicanality

Sep 29th, 10:15 am - 10:40 am

Presented by

Benjamin Hannache

Keley Consulting

Directeur Général Adjoint

Karin Jouanno

Keley Consulting

Lead UX Design Center

Themes

Drive-to-store Strategy Omnichannel Client Relationship

This session is presented by

consulting

Stand - 25

Keley Consulting

From strategy to roll-out, from ideas to reality. Keley helps start-ups to grow and big companies to become start-ups again. We offer an integrated approach that combines Strategy, Data, Consulting,...