Description
In this era of hyperchoice, the consumer is more demanding and unfaithful than ever. At the same time, an omnichannel journey is punctuated by potential irritants. New approaches and combined technologies make it possible to address these irritants: emotion mapping, machine learning, low-code...Managing customer irritants: how to track down the blind spots of omnicanality
Sep 29th, 10:15 am - 10:40 am
Presented by
BH
Benjamin Hannache
Keley Consulting
Directeur Général Adjoint
KJ
Karin Jouanno
Keley Consulting
Lead UX Design Center