DescriptionIn this era of hyperchoice, the consumer is more demanding and unfaithful than ever. At the same time, an omnichannel journey is punctuated by potential irritants. New approaches and combined technologies make it possible to address these irritants: emotion mapping, machine learning, low-code...
Managing customer irritants: how to track down the blind spots of omnicanality
Sep 29th, 10:15 am - 10:40 am
Directeur Général Adjoint
Lead UX Design Center