Amsterdam 2020 - The Digital Benchmark

KJ

Karin Jouanno

Keley Consulting

Lead UX Design Center

Partner

https://www.linkedin.com/in/karinjouanno/

My presentation

My future projects

Customer Journey Improvement

UX / UI

AB Testing

Personalisation

Conversion Rate Optimization CRO

Omnichannel Customer Relationship

Customer Service

Feedback & Ratings

Collaborative Marketing

This speaker will talk about

Find here the list of all the sessions presented by this speaker in order not to miss any of it.

10:15 am - 10:40 am

Keley Consulting

Managing customer irritants: how to track down the blind spots of omnicanality

In this era of hyperchoice, the consumer is more demanding and unfaithful than ever. At the same time, an omnichannel journey is punctuated by potential irritants. New...

Benjamin Hannache

Keley Consulting

Directeur Général Adjoint

Keley Consulting

Lead UX Design Center

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