The Digital Benchmark

Sep 28 | 16:50 - 17:20

Digital for the customer experience

Room: Room 6

Description

What are the trends in customer experience as we see them in today's market? What is the added value that a great customer experience can bring to a company? We will discover all of this in the workshop, as well as ways to improve the customer experience around customer journey visualisation and the omnichannel management of customer communications.

This session is presented by